How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based upon your response show you another concern or outcome.

Before you begin, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting documents to progress your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to examine our choice.

We can assist if you remain in financial challenge or need unique assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To claim on someone else’s behalf you should be authorised.

The individual you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You need to have a plan in place to declare on someone else’s behalf.

The individual you’re declaring for will require to start the process. Check out how to add a Nominee plan utilizing your online account.

7: Do you wish to declare online?

The simplest way is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unwell, or need to separate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you consent to the terms, select I concur.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use an unique email address. You can’t use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You have actually produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or referall.us create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal details and we’ll inspect them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these documents: – existing Australian passport
– Australian birth certificate
citizenship certificate
– Australian visa.

You’ll also need identity information from one of these files:

– Australian motorist licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to finish our identity requirements. You’ll need to offer us an appropriate photo identity file in addition to any other documents we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and show who you are to connect Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual information, details from your identity documents and confirm your image.

Find out how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your consent to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Make An Application For JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Look For JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you submit supporting documents to send your claim.

You can complete these actions up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your scenarios alter. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and somalibidders.com link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get started.
7. Select Get JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We may ask you for supporting files to send your claim.

22: After you declare by phone

We’ll call you if we require more information.

We’ll send you a letter to let you know your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, sign in now to track your claim online.

Check in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to evaluate our decision.

To do your business with us, create a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.